Privacy policy

Last updated: May 2026

This Privacy Policy describes how Seranzio ("we", "us", or "our"), operated by Nuvzz LTD (Company No. 16749462), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, collects, uses, and shares information about you when you visit or make a purchase from seranzio.com.

1. Information We Collect

When you visit or make a purchase from our store, we collect the following information:

• Name, email address, billing and shipping address
• Payment information (processed securely via Shopify Payments — we do not store card details)
• Phone number (if provided)
• IP address, browser type, pages visited, and time spent on our website
• Order history and product preferences

2. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your order
• To send marketing emails (only with your consent)
• To improve our website and product offerings
• To comply with legal obligations

3. Sharing Your Information

We share your data with trusted third parties only where necessary:

• Shopify — our e-commerce platform (data processor)
• Shipping partners — to fulfil and deliver your order
• Meta (Facebook/Instagram) — for advertising purposes (with your consent)
• Google — for analytics and advertising (with your consent)

We do not sell your personal data to third parties.

4. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at: contact@seranzio.com

5. Cookies

We use cookies to improve your browsing experience, analyse site traffic, and serve relevant advertisements. You can manage cookie preferences via the cookie consent banner on our website.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Contact

For privacy-related questions, contact us at:
Email: contact@seranzio.com
Address: Nuvzz LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK